Privacy Policy

1. Introduction

Welcome to Infinity (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services or providing us with your information, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

Request a free estimate or consultation
Contact us through our website or phone
Schedule a service appointment
Sign a contract for our services

This information may include:

Full name
Email address
Phone number
Home address
Project details and preferences
Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website
Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide estimates, schedule consultations, and complete renovation projects
Communication: To respond to your inquiries, send project updates, and provide customer support
Improvement: To improve our website, services, and customer experience
Marketing: To send promotional materials, special offers, and newsletters (with your consent)
Legal Compliance: To comply with legal obligations and protect our rights
Payment Processing: To process payments and prevent fraud

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

Payment processing
Website hosting and maintenance
Email marketing services
Analytics and website optimization

These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

Comply with legal processes
Protect our rights and property
Prevent fraud or illegal activities
Protect the safety of our customers and employees

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure servers and encrypted data transmission (SSL/TLS)
Regular security assessments
Limited access to personal information by authorized personnel only
Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access and update your personal information at any time by contacting us.

6.2 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

6.3 Opt-Out

You can opt out of receiving marketing communications by:

Clicking the “unsubscribe” link in our emails
Contacting us directly at [your email]

6.4 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

6.5 Withdraw Consent

If we process your information based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Analyze website traffic and usage patterns
Improve website functionality
Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at [your email].

11. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.